How To Order?
FAQ’s
How do I make a purchase?
Shopping at OLLOUM is easy:
First step is to register with us by signing up a new account. We will save your address and details so that you can shop quicker next time without having to fill all the details again.
Then, all you need to do now is browse! Use the DRESS, LOUNGE, ACTIVEWEAR, TOPS & PANTS and SALE tabs. You can also shop directly from the COLLECTION tabs.
Once you have found the item you interested in, kindly select your size. Please ensure that the item, size, colour and quantity are correct. You can amend quantities by entering in the correct quantity and selecting “Update Cart”. Next, click on the ADD TO CART button.
You can either click on the ‘Continue Shopping’ button or review the items in your cart by clicking on ‘View Cart & Checkout’.
If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code you would like to use, enter your code in the field available. The discount code field is on the right side of the same page, under your order summary.
Do I need to have an account to order?
You need to register with us and you’ll be able to enjoy the following benefits:
Track your orders and review past purchases;
Request a return or exchange directly from your account;
Add sold out items and products you love to your Wish List;
Save your address and card details so you can shop even quicker next time;
Most importantly, collect reward points!
Is my personal information kept secret?
Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation For more information, please read our Privacy Policy in full.
I have forgotten my password - what can I do?
To re-set your password, follow the ‘FORGOT MY PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
What do I do if there's a problem with my order?
Fret not! If you didn’t receive any email confirmation from us (our sincere apologies as sometimes glitches do happen!), you may login and refer to your Account Dashboard for order status. Or you may contact our team to assist you further. Email us at [email protected].
Has my order been shipped out yet?
All orders are processed within 1-2 working days. Paid orders made before 11am will be shipped out on the day itself. Orders made after that will be shipped the next day. Once your order has been processed and packed, you will receive an order confirmation email, which will include your order number assigned and an invoice.
Tracking Your Order
Once your order has been shipped, you should receive a shipping confirmation email that will contain your tracking number for you to keep updated on the status of your parcel at all times.
If you have still not received your parcel after 5 working days, please contact our Customer Services at [email protected].
Can I cancel my order?
Made an error in your order? Please email us at [email protected] immediately within one hour after placing your order to ensure we will be able to make amendments in time. If it’s too late to cancel your order and we’ve proceed with delivery, we will need to ask you to return the items and you will be reimbursed in the form of store credit.
How do I add an item to my order after checking out?
You will need to make a new or separate order.
Are items in my cart reserved for me?
Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, that item will be available to other buyers.
Does Olloum has seasonal sales?
Follow us on our instagram, olloum.official to be included in our insiders circle and keep updated when our ,and when we offer further reductions.
CUSTOMER SERVICE?
E-mail us at
[email protected]
or our social media channels
